Your Quickest Route to VBN

Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

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24h Information Service

VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

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MOBILETICKET / LOGIN

Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Timetable and price information

Show timetables

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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672 results:
611. Where can I find out about any changes to timetables?  
Where can I find out about any changes to timetables? Timetable changes due to Covid will also be displayed on the ticker (in German language)! Real-time information is also provided by the…  
612. Do I have to renew my BOB contract, and when does the new green BOB card get issued?  
Do I have to renew my BOB contract, and when does the new green BOB card get issued? The BOB contract does not need to be renewed. When your BOB card expires, your local transportation company will…  
613. What can the BOB app do that the classic green BOB card can’t?  
What can the BOB app do that the classic green BOB card can’t? You don’t need any machines in order to make a booking. Every ticket can be booked contactlessly anywhere, anytime for any mode of…  
614. How do I register?  
How do I register? If you are a new customer, select "Registrieren", complete the form and send off the registration. The system will then check your customer details and forward them to your local…  
615. How can other people use the BOB app via my contract?  
How can other people use the BOB app via my contract? Use your contract details to log in to the other person’s end device and create an additional digital BOB card. The link must then be requested,…  
616. Can I use the BOB app and BOB card?  
Can I use the BOB app and BOB card? You can use both options. The BOB app can be used as an addition or alternative to the previous green BOB card, allowing you to decide which option you want to use…  
617. How does the billing work?  
How does the billing work? Invoice amounts of at least 10 Euros are billed monthly; invoices less than 10 Euros are billed quarterly. Invoices are payable at least two days after they have been…  
618. Can I contest my bill?  
Can I contest my bill? Objections and complaints about bills must be lodged with your local transportation company Bremer Straßenbahn AG (BSAG), BREMERHAVEN BUS or Verkehr und Wasser, Oldenburg…  
619. Can I book my journey with the BOB app in the vehicle?  
Can I book my journey with the BOB app in the vehicle? No. Unlike with the green BOB card, the BOB app requires booking the journey before entering the vehicle.  
620. Can I take additional passengers or bikes with me when using the BOB app?  
Can I take additional passengers or bikes with me when using the BOB app? Yes. Up to 9 adults and 9 children (aged 6 to 14 years inclusive), plus up to two bikes per journey, can be booked on each…  
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