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Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

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VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

Timetable and price information

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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661 results:

541. Can I also take bikes with me using the green BOB card?

Can I also take bikes with me using the green BOB card? Yes. You can book up to two bikes per ride using the green BOB card. Passengers are only allowed to bring a maximum of one bike along…

542. What happens if I lose my MIA ticket?

What happens if I lose my MIA ticket? Please block your MIA ticket immediately and get a new MIA ticket (for a charge of 10 euros). To do this, please contact your BSAG, BREMERHAVEN BUS or VWG…

543. My MIA ticket cannot be read when checked. What should I do?

My MIA ticket cannot be read when checked. What should I do? If the MIA ticket cannot be read because of damage to the chip you will receive a new ticket in BSAG, BREMERHAVEN BUS or VWG Oldenburg…

544. How do I pay for MIA?

How do I pay for MIA? An MIA subscription is valid for 12 months and the monthly amount is debited from your bank account by SEPA direct debit. The subscription will automatically renew for an…

545. Which means of transport is MIA valid for?

Which means of transport is MIA valid for? With MIA you can use all of the VBN means of transport within the fare zones/price levels that you have paid for (town and regional buses, trams and local…

546. Is MIA transferable?

Is MIA transferable? Yes. Your family members or friends can also travel with MIA.

547. What data does MIA store?

What data does MIA store? The chip only saves your fare options (price level, fare zones and customer number); individual trips are not saved. MIA is fraud-proof and does not contain any personal…

548. How can I extend the area of validity of my MIA/MIAplus ticket for individual trips?

How can I extend the area of validity of my MIA/MIAplus ticket for individual trips? If you want to make a trip with your MIA/MIAplus ticket within the VBN area but beyond its area of validity, you…

549. Who do I get in touch with if I have questions about MIA?

Who do I get in touch with if I have questions about MIA? You can get information from the following places: BSAG Customer Centre, Bremen Domsheide Hauptbahnhof Vegesack BREMERHAVEN BUS…

550. How can I change the area of validity of my MIA-Ticket?

How can I change the area of validity of my MIA-Ticket? The validity area (fare zones, price levels) can always be changed as per the first of the month. In order for the change to take effect on the…

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