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Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

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24h Information Service

VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

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Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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672 results:
621. My mobile phone is inoperable – what should I do?  
My mobile phone is inoperable – what should I do? If, for example, your battery goes flat before or during the journey, you must purchase a ticket via a different sales channel; otherwise you will be…  
622. What happens if the background system can no longer be reached or there is no internet connection?  
What happens if the background system can no longer be reached or there is no internet connection? The BOB tickets purchased through completed order processes are also available offline in the BOB…  
623. What do I do if I lose my phone?  
What do I do if I lose my phone? Lost phones must be immediately reported to your local transportation company (Bremer Straßenbahn AG (BSAG), BREMERHAVEN BUS oder Verkehr und Wasser, Oldenburg…  
624. Is the green BOB card free of charge?  
Is the green BOB card free of charge? Yes. A green BOB-card, and any other partner cards, can be applied for and issued, and a BOB account maintained, free of charge.  
625. How can I request the green BOB card?  
How can I request the green BOB card? Online at https://www.vbn.de/tickets/antraege or in person at the BSAG, BREMERHAVEN BUS or VWG customer centres.   
626. Is the green BOB card transferable?  
Is the green BOB card transferable? Yes. The green BOB card is not personalised, and may be passed on to other people. Additional BOB partner cards, e.g. for families, can also be requested at the…  
627. ​​​​​​​Do I have to book a new journey when changing trains?  
​​​​​​​Do I have to book a new journey when changing trains? No. If you change trains or briefly stop your journey on route to your destination, you do not need to book a new journey. The same rules…  
628. What about return journeys within 90 minutes in Bremerhaven and Oldenburg?  
What about return journeys within 90 minutes in Bremerhaven and Oldenburg? You don’t need to book a new journey here either if the return journey occurs within 90 minutes.  
629. What does "best price of the day" mean?  
What does "best price of the day" mean? You ride, BOB calculates. For example, you book a SingleTicket for a single journey. If this is your only journey for the day, BOB will not charge you the…  
630. Do the VBN Customer Guarantees still apply?  
Do the VBN Customer Guarantees still apply? No, the VBN Mobility Guarantee has replaced the VBN Customer Guarantees. This simplifies the number of rules and gets rid of the reasons for exclusion.  
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