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Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

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24h Information Service

VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

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Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Timetable and price information

Show timetables

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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672 results:
11. FAQ - FAQ – Frequently Asked Questions  
FAQ – Frequently Asked Questions Who, how, what? We know that local public transport is not always easy. Wherever there are lots of offers, there are lots of questions. We have collected the most…  
12. Passenger Rights - Passenger Rights  
Passenger Rights Your Rights Our main duty is to transport you safely and on time. This doesn’t always happen. The legislator has therefore defined comprehensive passenger rules for rail…  
13. FahrPlaner app  
More questions and answers about the FahrPlaner App can be found here on our FAQs page.  
14. FahrPlaner app  
The Most Important Benefits for You: RoutePLANNING: Enter your starting point and destination in the VBN region, Lower Saxony, Hamburg, Rostock and for Germany-wide rail services.  …  
15. Timetables - Your personal journey  
Your personal journey Plan your personal journey. No leafing through timetables. The fastest way is to go directly to your city or district below the six search fields.  “Select” and…  
16. Mobility Guarantee  
More questions and answers about the VBN Mobility Guarantee can be found here on our FAQ page.  
17. Mobility Guarantee  
Instead of the VBN mobility guarantee, passengers can also invoke the legal regulations regarding railway passenger rights. For more information on this, visit…  
18. Mobility Guarantee  
Punctuality is our rule, unpunctuality the exception. VBN guarantees your mobility and that is why we say: you get your money back after a delay of 21 minutes! No ifs or buts, it’s simple, fast and…  
19. Accessibility  
So that you can use buses, trams and trains easily in a wheelchair or with a walker, in addition to VBN, some transport companies, such as Bremer Straßenbahn AG, BREMERHAVEN BUS and VWG in…  
20. Station information - Station Info  
Station Info Profile of a Journey Every journey is individual. One person changes from car to train at the station. Another wants to go on by bus or taxi. Parents with a young child need the…  
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