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Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

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VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

Timetable and price information

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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672 results:

651. Do I have to live in the VBN area?

Do I have to live in the VBN area? No. Your residence in the VBN area is irrelevant for purchasing a customer card for young people.

652. Do I need a biometric photograph?

Do I need a biometric photograph? No. You can even take the photo yourself and print it out (everyday photo). The picture should be the size of a passport photo and not show any other…

653. What is considered proof?

What is considered proof? Up to and including 14 years of age, application by a parent or legal guardian. For pupils from the age of 15, a valid certificate of attendance from school (confirmation of…

654. Is there an age limit for pupils/apprentices?

Is there an age limit for pupils/apprentices? No. Anyone who can prove their status as a pupil/apprentice.

655. Who can help me if something is not right on my City Ticket or if I lose it?

Who can help me if something is not right on my City Ticket or if I lose it? The BSAG Customer Centre is responsible. There, for example, they can alter your name or issue a new City Ticket to you.

656. I have forgotten my City Ticket. Can I temporarily travel with a permit or my ID card?

I have forgotten my City Ticket. Can I temporarily travel with a permit or my ID card? No. You always need your regular City Ticket. If you do forget it, you should buy a standard ticket instead.

657. I am 18, but still a pupil or apprentice – can I still travel free of charge?

I am 18, but still a pupil or apprentice – can I still travel free of charge? No. From the age of 18, people receiving benefits must use the City Ticket for Adults. If I don’t receive any benefits, I…

658. When my City Ticket expires, do I automatically get a new one?

When my City Ticket expires, do I automatically get a new one? No. A new application has to be made to the relevant Social Center. Again, you must bring the following with you: Current…

659. My ticket is still valid for a few weeks after my 18th birthday. Can I carry on travelling until it expires?

My ticket is still valid for a few weeks after my 18th birthday. Can I carry on travelling until it expires? Yes. As a maximum, the City Ticket for children and young people is issued until the end…

660. I am entitled, but haven’t applied yet - can I still travel for free?

I am entitled, but haven’t applied yet - can I still travel for free? No. If you cannot present a temporary or final City Ticket, you have to buy regular tickets.

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