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Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

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24h Information Service

VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

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Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Timetable and price information

Show timetables

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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672 results:
601. When do I have to pay an increased fare?  
When do I have to pay an increased fare? The increased fare is 60 euros and is charged if the passenger has not bought a valid ticket for himself or – if the fare schedule requires a fare in…  
602. How does invoicing work with BOB?  
How does invoicing work with BOB? Along with your invoice, you will also receive a transparent and fully traceable journey overview. Invoice amounts of at least 10 Euros will be billed monthly.…  
603. Which tickets can I buy online with the FahrPlaner App / the FahrPlaner (Trip Planner) as Mobile / OnlineTickets?  
Which tickets can I buy online with the FahrPlaner App / the FahrPlaner (Trip Planner) as Mobile / OnlineTickets? Since May 2023, the Deutschland-Ticket can be subscribed to in the FahrPlaner App. In…  
604. How is the MIA ticket checked?  
How is the MIA ticket checked? If using regional buses, BREMERHAVEN BUS, VWG Oldenburg buses or BSAG buses in Bremen (after 8:00 pm) you have to show your MIA ticket to the driver when…  
605. What do I do if the stamper is faulty?  
What do I do if the stamper is faulty? SingleTicket, 4-Tickets, DayTickets, NightTickets and, where applicable, other special tickets must be validated (where necessary). They can be…  
606. I have just moved to the VBN area. What do I need to know?  
I have just moved to the VBN area. What do I need to know? How do I get my personal timetable and who will help me with any questions? The electronic timetable information enables you to compile and…  
607. How do I express praise or criticism, or make suggestions?  
How do I express praise or criticism, or make suggestions? This way to the feedback form: Feedback Form  
608. Where can I find lost property?  
Where can I find lost property? Please contact the transport company in whose vehicle you lost the property. Here is their contact information: VBN transport companies. If you lose something on a…  
609. To whom do exceptions to the mask requirement apply?  
To whom do exceptions to the mask requirement apply? Generally exempt from the mask requirement in the federal states of Bremen and Lower Saxony are: Young children up to 5 (inclusive).…  
610. Who checks if people are wearing face masks?  
Who checks if people are wearing face masks? The violation of federal law constitutes an administrative offense and is subject to a fine. Random checks are carried out on the…  
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