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Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

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24h Information Service

VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

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Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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672 results:
641. Does the VBN Mobility Guarantee also apply for people taken along?  
Does the VBN Mobility Guarantee also apply for people taken along? Within the regulations on taking additional passengers, it is possible to take other people along with various tickets. You cannot…  
642. Does the VBN Mobility Guarantee take effect if the bus/tram was too full and waiting passengers were therefore not able to travel?  
Does the VBN Mobility Guarantee take effect if the bus/tram was too full and waiting passengers were therefore not able to travel? Yes.  
643. Where and how can I make an application?  
Where and how can I make an application? The following methods are available to you: Online: The quickest and simplest way is the online guarantee form (only available in the German language).…  
644. By when do I have to submit my guarantee claims?  
By when do I have to submit my guarantee claims? The application for compensation must be made within seven calendar days. This period starts on the day after the incident.  
645. How do I receive my compensation?  
How do I receive my compensation? You will receive the compensation in the form of a transfer. Cash payment is not possible. There will always be a justification for rejection of an application.   
646. When will I receive a reply to my application?  
When will I receive a reply to my application? We make every effort to process applications as quickly as possible. The guarantee claims will be processed in the order in which they are received.…  
647. I have lost/no longer have my ticket, can I still submit an application?  
I have lost/no longer have my ticket, can I still submit an application? No, without a valid VBN fare ticket, you are not entitled to reimbursement under the terms of the VBN Mobility Guarantee.  
648. In addition to the Mobility Guarantee, can rail passenger rights also be claimed?  
In addition to the Mobility Guarantee, can rail passenger rights also be claimed? The use of the VBN Mobility Guarantee excludes the additional use of passenger rights for rail transport.  
649. Does the best price of the day also apply to the BOB app?  
Does the best price of the day also apply to the BOB app? Yes. The journeys undertaken using the BOB Ticket are recorded daily. The best price of the day is calculated based on 4x SingleTicket,…  
650. Where is mask mandatory, where not?  
Where is mask mandatory, where not? Mask mandatory in all buses, trams and trains in the VBN area. No mask mandatory at bus stops and train stations. Current note: the mask requirement in public…  
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