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Frequently Asked Questions (FAQ)

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Timetable and price information

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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661 results:

581. What do I have to bear in mind when I buy a Mobile or OnlineTicket as a guest without registering?

What do I have to bear in mind when I buy a Mobile or OnlineTicket as a guest without registering? When buying a MobileTicket as a guest, and therefore without a customer account, you can only access…

582. Is the Mobile or OnlineTicket transferable and can I also buy tickets for other people?

Is the Mobile or OnlineTicket transferable and can I also buy tickets for other people? Every Mobile and OnlineTicket is personalised and is therefore not transferable. However, you can buy Mobile…

583. I have noticed incorrect timetable and/or real time data in the FahrPlaner. What can I do?

I have noticed incorrect timetable and/or real time data in the FahrPlaner. What can I do? Real time information is a forecast. Discrepancies cannot always be avoided. In the FahrPlaner we display…

584. Which operating systems is the FahrPlaner App available for and where can I download it from?

Which operating systems is the FahrPlaner App available for and where can I download it from? The FahrPlaner App is available for devices with the Android (minimum Android 8) and iOS (Apple)…

585. What authorisations (network communication) and accesses (contacts, camera, location) does the FahrPlaner App need? What will happen if I don’t agree?

What authorisations (network communication) and accesses (contacts, camera, location) does the FahrPlaner App need? What will happen if I don’t agree? After installing the FahrPlaner App you can…

586. Can I save a trip in the FahrPlaner App to access offline?

Can I save a trip in the FahrPlaner App to access offline? To be able to access a selected journey option without an internet connection, save it on your mobile phone. Open the trip you want, select…

587. Why is the alarm I have set (trip alarm, commuter alarm) no longer available in the FahrPlaner App?

Why is the alarm I have set (trip alarm, commuter alarm) no longer available in the FahrPlaner App? Each alarm is valid until the next timetable change. You then need to set it again. Timetable…

588. How do I create a widget (save as a favourite on your phone's home screen) with departure information for stops/stations?

How do I create a widget (save as a favourite on your phone's home screen) with departure information for stops/stations? You can use widgets on mobiles with the Android operating system. Create the…

589. How high is the risk of Covid infection on the bus or train?

How high is the risk of Covid infection on the bus or train? According to current studies, the risk of infection in public transport is demonstrably low. It is not "bigger than for commuters who…

590. When do I have to pay an increased fare?

When do I have to pay an increased fare? The increased fare is 60 euros and is charged if the passenger has not bought a valid ticket for himself or – if the fare schedule requires a fare in…

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