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Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

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24h Information Service

VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

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MOBILETICKET / LOGIN

Timetable and price information

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Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

Timetable and price information

Show timetables

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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672 results:
581. How can I change the payment method saved for buying Mobile and OnlineTickets?  
How can I change the payment method saved for buying Mobile and OnlineTickets? You can change your stored payment method in the customer portal. Log into the FahrPlaner App (menu item “Tickets” –…  
582. Why are the Mobile and OnlineTickets I buy debited by Logpay Financial Services GmbH?  
Why are the Mobile and OnlineTickets I buy debited by Logpay Financial Services GmbH? VBN commissioned Logpay Financial Services GmbH to process the payment transactions for the purchase of Mobile…  
583. How do I get a sales receipt for my Mobile or OnlineTicket?  
How do I get a sales receipt for my Mobile or OnlineTicket? Automated sales receipts are only available for Mobile and OnlineTickets that have been purchased with a customer account. You will find…  
584. How are tickets inspected with a Mobile or OnlineTicket and what happens if my mobile phone’s battery is empty or I have lost my mobile?  
How are tickets inspected with a Mobile or OnlineTicket and what happens if my mobile phone’s battery is empty or I have lost my mobile? After the purchase process has been completed, the…  
585. How do I change the password for my customer account and how do I get a new password if I have forgotten my current one?  
How do I change the password for my customer account and how do I get a new password if I have forgotten my current one? You can easily change your password in your customer account either through…  
586. What do I have to bear in mind when I get a new mobile phone or lose my mobile?  
What do I have to bear in mind when I get a new mobile phone or lose my mobile? If you change your mobile phone, you have to reinstall the FahrPlaner App. Your access remains unchanged and can be…  
587. Who can access my data?  
Who can access my data? We guarantee that we will handle your personal data that we disclose to the relevant service providers (eos.uptrade GmbH, Hamburg and LogPay Financial Services GmbH, Eschborn)…  
588. For which fares does the FahrPlaner (Trip Planner) offer price information?  
For which fares does the FahrPlaner (Trip Planner) offer price information? Price information is available for the following networks / fares / transport associations: Verkehrsverbund…  
589. What are the advantages of the FahrPlaner (Trip Planner) and the Fahrplaner App?  
What are the advantages of the FahrPlaner (Trip Planner) and the Fahrplaner App? With the FahrPlaner you can use the central mobility platform in the northwest and around. The FahrPlaner for…  
590. What is the different between a MobileTicket and OnlineTicket?  
What is the different between a MobileTicket and OnlineTicket? VBN and Lower Saxony Fare MobileTickets are available on the FahrPlaner App: VBN tickets are currently available as MobileTickets for…  
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