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Frequently Asked Questions (FAQ)

Small print made clear. In the FAQ you will find all of the answers to the most common questions to VBN.

24h Information Service

VBN information service and VBN service center. Your telephone, digital and direct line to the VBN.

Timetable and price information

Verkehrshinweise

Informieren Sie sich hier über aktuelle Fahrplanänderungen für den Zugverkehr und für den Bus- und Straßenbahnverkehr, aufgrund von Baustellen und Umleitungen im VBN-Gebiet, die länger als 24 Stunden bestehen.

Zugverkehr

Bus- und Straßenbahnverkehr

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672 results:

531. Reserving Seats

Reserving Seats Take a Seat For frequent travellers: On DB Regio, holders of MIA, MIAplus and JobTickets can reserve their seat for the regional express trains running in the VBN area. DB Regio…

532. Ticket Validation

Ticket Validation Once is Enough Tickets bought in advance only need to be validated once at the start of your journey. In buses and trams, you can validate the tickets using the ticket…

533. DB City Ticket

DB City Ticket Including arrival and departure: by VBN bus, tram or train to and from the long-distance trains in Bremen, Bremerhaven, Oldenburg and Delmenhorst. Valid for holders of Deutsche Bahn…

534. Connected mobility

Extension mobility Local public transport on the spot for single tickets at the Lower Saxony fare schedule In addition to travel by local trains, single tickets of the Lower Saxony fare also…

535. Arbitration

Arbitration Centres Some of our companies are members of an arbitration centre. If you do not agree with their response to your complaint, you can turn to the relevant arbitration centre at any…

536. In what areas is my customer card valid?

In what areas is my customer card valid? When the customer card is issued, it is issued for precise zones of the desired area of validity. The corresponding time ticket must be purchased for the same…

537. How are the prices for connections within Bremen calculated, or for travelling across Bremen?

How are the prices for connections within Bremen calculated, or for travelling across Bremen? Fare Area 1 (Bremen) comprises fare zones 100 and 101. For trips within this fare area, price level I…

538. What should I do if I have lost my BOB card?

What should I do if I have lost my BOB card? A call to the 24h information service of VBN on 04 21 / 59 60 59 is sufficient to block the card. A processing fee of 10 euros will be charged for…

539. Where can I get a customer card for young people?

Where can I get a customer card for young people? The easiest way (only available in German) is online at: https://www.vbn.de/tickets/antraege/kundenkarte-fuer-junge-leute or in person at…

540. What can I do with the tickets from previous years?

What can I do with the tickets from previous years? The old tickets that you bought in previous years are not automatically invalid. For a transitional period, you can use tickets you have…

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